Terms of Service & Privacy Policy

1. Overview

Chamber Creations (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

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2. Information We Collect

We may collect the following information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third-party providers)

• Project details submitted through contact forms

We also collect limited technical data such as:

• IP address

• Browser type

• Pages visited

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3. How We Use Your Information

We use your information to:

• Process orders and payments

• Communicate about your order or project

• Provide customer support

• Improve our website and services

We do not sell or rent your personal information.

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4. Payment Processing

Payments are processed through secure third-party providers. We do not store full credit card information on our servers.

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5. Cookies & Tracking

Our website may use cookies and analytics tools to:

• Understand how visitors use our site

• Improve performance and user experience

You can disable cookies in your browser settings if preferred.

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6. Data Security

We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure.

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7. Third-Party Services

We may use third-party services such as:

• Website hosting (Wix)

• Payment processors

• Analytics tools

These providers may collect and process data according to their own privacy policies.

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8. Your Rights

You may request to:

• Access your personal data

• Correct or update your information

• Request deletion of your data (where applicable)

To do so, contact us directly.

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9. Changes to This Policy

We may update this Privacy Policy as needed. Continued use of the website constitutes acceptance of any changes.

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10. Contact

For questions about this Privacy Policy:

Terms & Conditions

1. Overview

These Terms and Conditions (“Terms”) govern the purchase and use of products sold by Chamber Creations (“Company,” “we,” “us,” or “our”).

By placing an order, you agree to these Terms.

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2. Product Nature & Intended Use

Chamber Creations designs and manufactures builder-oriented animatronic platforms and ride system components intended for:

• Custom installations

• Themed environments

• Haunted attractions

• Interactive displays

Our products are not consumer plug-and-play devices. They are modular systems designed for integration, configuration, and installation by the purchaser.

Proper installation, setup, and use are the responsibility of the customer.

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3. Build-to-Order Policy

All products are:

• Built to order

• Configured per purchase selection

• Assembled and calibrated prior to shipment

Due to the nature of these systems:

👉 All sales are final. Returns are not accepted.

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4. Warranty

Chamber Creations provides a 2-year limited warranty covering:

• Manufacturing defects

• Component failure under normal intended use

This warranty does not cover:

• Improper installation

• Misuse or abuse

• Unauthorized modification

• Environmental damage (water, heat, outdoor exposure unless specified)

• Wear and tear from normal operation

If an issue arises, we will, at our discretion:

• Repair the affected component

• Provide replacement parts

• Offer technical support to resolve the issue

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5. Non-Returnable Equipment

Due to the custom-built and application-specific nature of our systems:

• Products are non-returnable

• Refunds are not provided once an order is placed and production has begun

Customers are encouraged to contact us prior to purchase to confirm system suitability.

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6. Shipping & Delivery

• Products are shipped once build and testing are complete

• Shipping timelines may vary based on production volume and configuration

Upon delivery:

👉 Customers must inspect the shipment within 7 days

If damage or issues are identified:

• Contact us immediately

• Provide photos and description

We will work to resolve verified shipping or functional issues.

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7. Technical Responsibility

Customer assumes responsibility for:

• Installation

• Mounting and structural integration

• Electrical connections

• System configuration and programming (unless otherwise purchased as a service)

Improper installation may result in:

• Performance issues

• Component damage

• Voided warranty coverage

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8. Programming & Control Systems

Some products include or support:

• Sample motion routines

• Control platforms (e.g., PicoServo, FlexMax, ServoDMX)

These are provided as:

👉 baseline functionality for development and demonstration

Custom programming, choreography, and system integration are:

• Not included unless explicitly purchased

• Available as a separate service

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9. Compatibility & Integration

While systems are designed to be flexible and modular:

• Compatibility with third-party components is not guaranteed

• Integration outcomes depend on user implementation

Customers are responsible for ensuring compatibility with their specific application.

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10. Limitation of Liability

Chamber Creations shall not be liable for:

• Installation errors

• Improper use or modification

• Indirect or consequential damages

• Loss of business, revenue, or downtime

Maximum liability is limited to the purchase price of the product.

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11. Safety & Operation

Customer is responsible for ensuring:

• Safe operation of all systems

• Compliance with local regulations and codes

• Proper supervision and use in public environments

Ride systems and animatronics must be installed and operated in a manner appropriate for their intended environment.

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12. Order Acceptance

We reserve the right to:

• Refuse or cancel orders

• Limit quantities

• Modify product availability

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13. Changes to Terms

These Terms may be updated at any time. Continued use of our products and services constitutes acceptance of any changes.

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14. Contact

For questions regarding these Terms or your order:

Terms of Service & Privacy Policy

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